flowchart TD
    Start([Start: New Support Ticket])
    PreProcess[Pre-processing/Template Fill]
    EmbedInput[Generate Embeddings]
    RetrieveContext[Semantic Retrieval <br> (KB, docs)]
    LLM_Path[LLM: Triage/Response Generation]
    DecisionCheck{Confident? <br> (Threshold or Heuristic)}
    Update[Update Ticket/Customer]
    Escalate[Escalate to Human <br> (Agent or Specialist)]
    Retry[Retry w/ More Context or Prompt]
    End([End])

    Start --> PreProcess --> EmbedInput --> RetrieveContext --> LLM_Path
    LLM_Path --> DecisionCheck
    DecisionCheck -- "Yes" --> Update --> End
    DecisionCheck -- "No: Low Confidence or Ambiguity" --> Retry
    Retry --> DecisionCheck
    DecisionCheck -- "Escalation Required or Max Retries Hit" --> Escalate --> End