def process_ticket(ticket):
    scratchpad = []
    max_retries = 3
    for attempt in range(max_retries):
        context = semantic_retrieve(ticket.text)
        context = cohere_rerank(ticket.text, context)
        agent_response = llm_respond(ticket.text, context)

        scratchpad.append(agent_response)
        if fact_checker(agent_response, context):
            update_ticket(ticket.id, agent_response)
            log_metrics(ticket.id, "resolved", attempt + 1)
            return "resolved"

        if has_repeated_answer(agent_response, scratchpad):
            break

    escalate(ticket.id)
    log_metrics(ticket.id, "escalated", len(scratchpad))
    return "escalated"