Faithful:
→ 0.97 
→ Accurately reflects the retrieved policy
  details, complete and concise.

Hallucinated:
→ 0.45
→ Gives correct 30-day refund info but adds
  unsupported details (90-day credit, hotline),
  reducing accuracy.

Ignored context:
→ 0.05
→ Provides no useful information and ignores available context.